Privacy Policy

What we collect

• Account data: username, email, password (hashed), preferences, verification/age-gating responses where required.
• Gameplay & device data: session identifiers, in-app actions, IP address, device/browser info, crash logs.
• Support requests: messages you send, attachments, and our correspondence history.
• Cookies/analytics: first- and third-party cookies or similar technologies to remember settings and measure site/app performance.

How we use information

• Provide and improve the social casino service, including account creation, login, and customer support.
• Security, fraud prevention, and protecting users and our systems.
• Analytics to understand usage and improve features and content.
• Compliance with New Zealand law and responding to lawful requests.

Sharing and disclosures

We may share personal information with trusted service providers that help us operate (e.g., hosting, analytics, customer support tools). We require reasonable safeguards and limit use to providing services to us. We may also disclose information where required or permitted by law.

International processing

Some service providers may process data outside New Zealand. Where this occurs, we take reasonable steps to ensure information is protected in a way that, overall, provides comparable safeguards to the Privacy Act 2020 (including contractual protections where appropriate).

Cookies & choices

You can control cookies through your browser settings (including blocking or deleting cookies). If you disable certain cookies, parts of the service may not function properly. Where we use analytics, we use it to understand performance and improve user experience.

Storage, security & retention

We store information using reasonable security safeguards (access controls, encryption in transit where supported, and monitoring). We keep personal information only as long as needed for the purposes described, unless a longer period is required or permitted by law (for example, for security, dispute resolution, or compliance). When no longer required, we take reasonable steps to delete or de-identify it.

Your rights (access & correction)

You can request access to, or correction of, personal information we hold about you. To make a request, contact us using the details below. We may need to verify your identity and will respond within timeframes required by the Privacy Act 2020.

Privacy enquiries & complaints

If you have questions or a complaint, contact us first. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and update the effective date.